Once you’ve got a few copywriting projects under your belt, you learn that some clients will respond very quickly while others will take a short ice age to reply. But how long is too long? When do you know your client is MISSING IN ACTION and what should you do?
Tune in to learn:
- Why clients legitimately go missing
- How long should you wait?
- How too long is too long?
- How you can avoid having clients go missing
- How to follow up with clients after the quote, proposal, first draft and last draft
- What to do if the worst happens.
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Links mentioned in this article:
- End of project sign off document – The Clever Copywriting School
- Copywriting templates email pack – The Clever Copywriting School
- The Zen Guide to Shitty Clients – Kate Toon
- Optimum Recoveries – an Australian debt collection agency
Hiya. Pretty much every pod, I get an idea for how I can tighten up my process. Thanks team!
A comment… With debt collection, I now have a clause in my T&C’s that says if I do need to pursue that option, then the client is liable for the invoice AND collection fees, so it’s not eating into my profit.
And a question for you… looking at that scenario where you sent the first draft, and the client doesn’t get back to you in 14 days. You send the invoice, and let’s say the client comes back to you on day 20 (say) with changes. Do you charge a project management fee? Is it different if the client goes AWOL for like 2 months?
If the client hasn’t come back after my 14 days I send an invoice and give them another 7 days ‘grace’ on amends. This usually does the trick, so with the above day 20 would be cool and I wouldn’t charge more.
If they’d been gone for 2 months without paying it would be debt collector time.
If they paid invoice but came back after 2 months with changes I’d say that it was outside the scope of the initial project and give them a quote to complete the amends as a fresh project. Thanks for lending us your ears Matthew.